Effective Date:

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Crystal Focus Media (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, partners, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our A2P communications services, including via the phone number +1 863-209-7765. By engaging in communications with us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1. Personal Data

When you contact or interact with us through our phone number or other digital channels, we may collect personally identifiable information (“Personal Data”) that includes, but is not limited to:

Your nameTelephone number and/or mobile numberEmail addressAny other information you voluntarily provide during communication

1.2. Non-Personal Data

We may also collect non-personal information such as technical data (e.g., device information, IP address, browser type) which helps improve our services, but this data will not be linked directly to your identity.

1.3. Communications Data

For A2P verification purposes, all messages, call logs, and related communication data exchanged via the phone number +1 863-209-7765 will be recorded and stored in compliance with applicable laws and used solely for ensuring the integrity and security of our communications services.

2. How We Use Your Information

Crystal Focus Media uses your personal and communications data to:

Provide Services:Facilitate A2P messaging and customer communications via LeadConnector on GHL.Verification:Verify and authenticate user information and interactions, as required for compliance with service provider policies.Improvement:Analyze and improve our services and communication systems.Compliance:Ensure compliance with legal, regulatory, and security requirements.Customer Support:Respond to inquiries and provide technical or customer support services.Marketing (Optional):With your explicit consent, send you updates, newsletters, or promotional communications about our services. You can opt out at any time.

3. How We Share Your Information

We understand the importance of privacy and do not sell or rent your personal information. We may, however, share your information with trusted third parties under the following circumstances:

Service Providers:With vendors and platforms (such as LeadConnector on GHL) that perform functions on our behalf, subject to contractual agreements ensuring confidentiality and data protection.Legal Requirements:If required by law or in response to a valid legal request (e.g., a subpoena, court order, or government demand).Business Transfers:In connection with any merger, acquisition, or sale of assets, where your information may be part of the transferred data, provided that the acquiring entity agrees to adhere to a policy no less protective than this Privacy Policy.

4. Data Security

We implement robust physical, administrative, and technical safeguards to protect your data. These measures include:

Secure storage and encryption of data transmissionsRegular review of data security practices and systemsLimited access to personal data only to individuals who need it to perform their job functions

Despite our efforts, no security system is impenetrable. If we become aware of a data breach that affects your personal information, we will notify you and the appropriate authorities promptly and in accordance with applicable laws.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this Privacy Policy and as required for compliance with our legal obligations. Data that is no longer required will be deleted or anonymized in a secure manner.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

Access:You may request access to the personal data we hold about you.Correction:You may request that we correct or update any inaccurate or incomplete personal data.Deletion:Subject to legal requirements, you may request that we delete your personal data.Objection:You may have the right to object to the processing of your personal data under certain circumstances.Withdrawal of Consent:If you have given consent for certain processing activities (e.g., marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 8 below.

7. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal information without appropriate consent, please contact us, and we will take steps to delete the information as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective on the effective date specified at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:

Crystal Focus Media

Phone: +1 863-209-7765

Email: [email protected]

Address: 2269 Olney Road, Lakeland, FL 33801