Effective Date:4/13/2025
Welcome to Crystal Focus Media (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our services, including our A2P messaging and related communications provided via LeadConnector on GHL and accessible through the phone number +1 863-209-7765 (the “Services”). By using our Services, you agree to these Terms in full. If you do not agree with these Terms, you must not use our Services.

1. Acceptance of Terms

Binding Agreement:By accessing and using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.Changes to Terms:We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Changes will be effective immediately upon posting on our website and/or through any communication channel used by Crystal Focus Media. Your continued use of the Services following any such changes constitutes your acceptance of the new Terms.

2. Description of Services

Services Offered:Crystal Focus Media provides A2P messaging and related communications services, including account verification, customer support, and marketing communications.Scope of Use:You agree to use our Services only for lawful purposes and in accordance with these Terms. Any unauthorized or improper use of our Services may result in suspension or termination of your access.

3. User Responsibilities

Accurate Information:You represent and warrant that any information you provide to us is accurate and current. You are responsible for maintaining the confidentiality of any account or service credentials.Prohibited Conduct:You agree not to:Use our Services in any manner that violates applicable laws or regulations.Transmit any harmful, misleading, or infringing content.Engage in any form of harassment or spam.Compliance:You agree to abide by all applicable policies and guidelines provided by us in connection with the Services.

4. Payment and Fees

Service Fees:Access to certain features of our Services may require payment of fees. If applicable, all fees will be clearly disclosed prior to any charge being incurred.Billing:You agree to provide valid payment information and authorize Crystal Focus Media to charge the applicable fees for your use of our Services.Refunds and Cancellations:Payment terms, refund policies, and cancellation procedures will be provided separately. In the absence of a specific agreement, all fees are non-refundable.

5. Intellectual Property

Ownership:All content, trademarks, logos, and other intellectual property used or contained in our Services are the exclusive property of Crystal Focus Media or its licensors. Limited License:We grant you a limited, non-exclusive, non-transferable license to access and use our Services in accordance with these Terms. Any unauthorized use of our intellectual property may result in legal action.

6. Privacy

Reference to Our Privacy Policy:Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By agreeing to these Terms, you also consent to the collection, use, and disclosure of your information as set forth in the Privacy Policy.

7. Disclaimers and Limitation of Liability

“As Is” Basis:Our Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.No Guarantee of Accuracy:We do not guarantee that the Services will be error-free, uninterrupted, or free of harmful components.Limitation of Liability:In no event shall Crystal Focus Media be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our Services. Our total liability shall not exceed the amount paid, if any, by you for the access to the Services during the period in which the claim arises.

8. Indemnification

You agree to indemnify, defend, and hold harmless Crystal Focus Media and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising out of or in any way connected with your use of the Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

9. Governing Law and Dispute Resolution

Governing Law:These Terms shall be governed by and construed in accordance with the laws of the state in which Crystal Focus Media operates, without regard to any conflict of law principles.Dispute Resolution:Any disputes arising out of these Terms shall be resolved through negotiation, mediation, or, if necessary, binding arbitration in the jurisdiction where Crystal Focus Media is headquartered. Both parties waive any right to a trial by jury or to participate in a class action lawsuit.

10. Termination

Termination Rights:We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including a breach of these Terms.Effect of Termination:Upon termination, your right to use the Services will immediately cease. All provisions which by their nature should survive termination will remain in effect, including but not limited to Sections on Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law.

11. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision will be replaced by a mutually acceptable valid and enforceable provision that best reflects the parties’ original intent.

12. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crystal Focus Media regarding your use of the Services and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter herein.

13. Contact Information

If you have any questions about these Terms or if you need to contact us for any reason, please reach out using the contact information below:

Crystal Focus Media

Phone: +1 863-209-7765

Email: [email protected]

Address: 2269 Olney Road, Lakeland, FL 33801

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our Services.